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Shipping Policy

Shipping

Why has my order tracking status not updated?

Tracking updates can be delayed when the parcel is:

1. Going through local customs clearance procedures

2. At the post office sorting center

3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues,etc.

If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than schedule, please contact us.

How much is the shipping cost?

Generally speaking, the total shipping cost will depend on the following factors:


The shipment method you choose (we offer Priority Air Mail, Air Parcel Register and Expedited Shipping options);

The destination country that the package ships to;

The number of items you order, as well as the total weight and volume (size) of the package.


Our advice is to log in to your account, add the items to your cart and then view the shipping fee which will be automatically calculated and displayed.

How long I can receive my order?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)


Our shipping center processes orders Monday-Sunday. We offer various shipping options:  Air Parcel Register, Priority Air Mail, Expedited and EMS.


Air Parcel Register (10-30 business days):  Your order will deliver to you in 10-30 business days (Monday - Friday) from the date it was shipped. You will see your package no later than the 30th business day.

Priority: Shipping time varies from different regions. Please navigate to our Shipping Methods for more specific information.

Expedited and EMS: Your order will deliver to you in 5-8 business days (excluding weekends and holidays). You will see your package no later than the 15th business day.


You will receive an e-mail stating that your order has shipped.


Note: Non-business days are Saturday, Sunday and local holidays in destination country/region.



Why haven’t I received my order?

A. Your order has not been shipped. We recommend you check the status of the order in your Account. Go to: View orders --My orders.
B. Your order is in transit, and it is within the estimated delivery time, please wait, in most cases orders will arrive within the estimated time. If your order has not arrived and it is taking longer than the estimated delivery time, please contact us.
C. Your order may have been returned for the following reasons:
-The courier attempted to deliver to you but could not find you to sign for the delivery.
-The shipping address is incorrect or incomplete.
-The package was rejected during customs clearance.
D. The item is lost in transit.


I did not receive my order, why is the tracking status showing as delivered?

Possible reasons include:
A. The delivery address is incorrect .
B. Someone else has signed for the parcel.
C. The parcel has arrived at your local post office and will be delivered in 1-2 business days.
D. The parcel has been delivered and left in your mailbox.
If the shipping address is incorrect, please contact us.
If the shipping address is correct, we recommend you check your Mailbox and look around your property to be sure it has not been left outside. If you can not find the package, please contact us.